Revolutionize Your Contact Center with AI-Powered Voice QA
Monitor 100% of customer calls. Detect emotions. Improve agent performance. All automatically.
Analyzing voice sentiment...
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100% Call Analysis
No more sampling just 5% of calls. Analyze every customer interaction automatically.
Emotional Intelligence
Detect tone, energy, and satisfaction in real-time through advanced voice analysis.
Cost Efficiency
Reduce QA costs by up to 90% while dramatically improving feedback quality.
Why Traditional Call Center QA Is Broken
Manual QA teams review less than 5% of customer calls — missing critical insights. Tone of voice, energy, and customer emotions often go unnoticed. And the process? Slow, expensive, and inefficient.
Only 5% of calls reviewed manually
Traditional QA teams can only sample a tiny fraction of all calls.
Emotional cues missed
Critical voice indicators and customer satisfaction signals go undetected.
Costly, time-consuming processes
Manual review demands significant resources with minimal return.
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Meet Forteage: Your AI QA Assistant
Forteage reviews 100% of your calls automatically. Our AI analyzes voice emotions, detects poor experiences, and provides real-time feedback — helping you deliver outstanding customer service.
Analyze tone, energy, pauses, and satisfaction
Detect subtle emotional cues from voice patterns that text alone can't reveal.
Score and label every call automatically
Evaluate 100% of calls with consistent, objective criteria every time.
Feed insights directly into your CRM and support platforms
Seamlessly integrate with your existing tools for immediate action.
Everything You Need to Supercharge Contact Center QA
Comprehensive tools designed specifically for contact centers that want to improve customer experiences and agent performance.
Voice Sentiment Analysis
Understand customer emotions and satisfaction in real-time through advanced voice pattern recognition.
Speech-to-Text
Get high-accuracy transcriptions for every call with over 80% accuracy rate, even with complex terminology.
Intent Recognition
Predict customer needs and detect purchase intent before they even express it directly.
Agent Scorecards
Track agent performance automatically and identify coaching opportunities with objective metrics.
Dashboards and Admin Panels
Visualize team KPIs, QA scores, and call performance in a few clicks with intuitive interfaces.
See Features in Action
Experience how Forteage transforms contact center QA with a personalized demo.
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Request a DemoBuilt on Next-Generation Voice AI Technology
Unlike others who only transcribe calls, Forteage listens to the voice itself — pitch, pause, energy, and more — delivering deeper insights with unmatched accuracy.
Proprietary Voice Analysis Engine
Our advanced algorithms detect subtle voice patterns that reveal customer sentiment beyond words.
Fully In-House Developed AI Models
Custom-built machine learning systems trained specifically for contact center environments.
Designed to Adapt Across Languages
Our technology learns and adapts to different languages, accents, and cultural nuances.
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Trusted by Leading Companies
Hear what our customers have to say about transforming their contact center operations with Forteage.
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"Forteage helps us monitor customer satisfaction in real time — it's a game changer for our contact center."
Snapp! Food
Leading Food Delivery Platform
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"Our QA costs dropped by over 50% while improving customer service quality with Forteage."
Snapp! Market
E-Grocery Leader
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"Forteage's insights made agent training faster and much more data-driven."
Paytaam
BPO Services
Transforming contact centers globally
Save Time, Cut Costs, Boost Customer Experience
Empower your support teams with real-time insights, smarter training, and scalable QA — all for a fraction of the cost.
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Sentiment Detection Accuracy
Calls Processed Daily
Reduction in QA Costs
Increased Customer Satisfaction
Identify and resolve issues before they affect your CSAT scores.
Data-Driven Agent Coaching
Target training where it matters most based on actual performance data.
Scalable QA Operations
Maintain consistent quality even as your contact center grows.
Simple Setup, Seamless Integration
Implementing Forteage is straightforward and requires minimal technical effort from your team. Here's how we get you up and running quickly.
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Connect Your VoIP System
Easy one-click setup or full technical support for customized systems. Works with most major VoIP providers.
Let Forteage Analyze Your Calls
Every call automatically reviewed, scored, and labeled based on your custom criteria and industry best practices.
Get Real-Time Insights
Visualize team performance, customer emotions, and areas for improvement through intuitive dashboards and reports.
Most customers are fully operational within 48 hours of signing up.
Ready to Revolutionize Your Contact Center QA?
See how Forteage can transform your customer experience operations with AI-powered voice analytics and real-time insights.
We respect your privacy and will never share your information.
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Customer Testimonial
"Implementation was seamless and we saw results immediately. Worth every penny!"
Meet Our Team
Mohammad Shahbazi
Data Science Lead
Mohammad is responsible for all of our data science parts. He holds a PhD in mathematics and computer science and boasts a strong mathematical background. He has developed various AI and ML models to help businesses build AI-powered solutions, either individually or by leading a team.
Mahmoud Pourmand
Product & Tech Leader
Mahmoud was the co-founder of Miztahrir, a cloud-based service for online classes. With over 11 years of experience as a product manager and developer, he has launched many products. In most projects, he built teams, defined vision and culture, and designed product and tech structures based on company needs.
Reza Rezaei
CEO & Operations
Reza Rezaei was the co-founder of Namik, the first Persian podcasting platform, and later co-founded and managed Snappmarket where he led company with the mission to build Iran's e-grocery market leader. From scratch to hit 2m dollars monthly sales.