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AI-Powered Call Center QA Platform

Save money and accelerate QA process up to 80% with utilizing Forteage Voice AI technology

✔︎ Quick Setup      ✔︎ Free 30 days trail

AI Review 100% of Calls

Forteage Voice AI evaluate 100% of calls, label and score them from pre-defined aspects

Accelerate QA process

Accelerate QA process by 50% using AI transcriptions and centralized QA platform

Integrations

 Feed CRM and marketing tools with the result of the QA process

Achieve more with Forteage QA platform


Accelerate QA process on your on way. Customized evaluation form, use smart playback feature and AI transcription to get more outcome.

Separate and show agent and customer voice for easy reach to different part of calls.

Accurate call transcription enables search and in-depth analysis of the call scripts.

Customize the QA evaluation form on your way. Create QA appraisals and agent's scorecards seamlessly.


Forteage automated voice AI analyze 100% of calls, obtain a call score and labels based on pre-defined criterias.

SEO

Forteage Voice AI listens to calls and give a call score based on customer satisfaction.

Forteage labels call, so your QA team can easily find what calls need to be reviewed.

✔︎ Quick Setup      ✔︎ Free 30 days trail

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TEAM

$70

per agent / per month
50 Agents
Enjoy all these features
100% call coverage
Call labeling
Transcription
Smart Playback
Customize QA forms
Analytics
Integrations
ENTERPRISE

Get your qouta

Enjoy all these features
On-premise setup
100% call coverage
Call labeling
Transcription
Smart Playback
Customize QA forms
Analytics
Integrations

How can we help you?

Our team are ready to talk about your problems and offer customized solution for you.

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FAQ

What're supported languages?

At the moment Forteage supports English and Persian languages. If you need Forteage for another language, let us know!

How accurate is your analysis?

In the beginning, the accuracy of call analysis is about 80%. But, as you use more, the Forteage will become accurate.

Does our customers' data is secured?

All customer data, including voice and text, is encrypted using SSL. If you need, Forteage can provide on-premise solution for you.

How much time needed to evaluate a call?

Forteage evaluates calls without listening to every minute of them. It takes just seconds to analyze a call.

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